Last updated: 10, December 2025

These Terms & Conditions apply to all services provided by Primal Grace Therapy Ltd. By booking or attending a session, you agree to the terms outlined below.

1. Who We Are

Primal Grace Therapy Ltd provides somatic and polyvagal-informed therapy services online and in-person for adults aged 18+.

Contact: stephanie@primalgracetherapy.co.uk

2. Scope of Services

Primal Grace Therapy Ltd offers therapy and trauma-informed coaching focused on emotional regulation, nervous system support, and overall wellbeing.

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Therapy may involve:

• Trauma processing

• Emotional regulation techniques

• Nervous system and somatic practices

 

Therapy is not a substitute for medical or psychiatric treatment.
Clients are responsible for seeking appropriate emergency or specialist support if needed.

3. Medical Disclaimer

We do not diagnose medical or mental health conditions.
If you are receiving treatment from a medical practitioner or mental health professional, we advise you to consult them before engaging in therapy.

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Primal Grace Therapy Ltd is not liable for decisions or changes you make regarding medication, medical care or mental health treatment.

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We do not provide:

• Legal reports or letters for court, custody or employment matters

• Medical notes, diagnoses or letters for GPs, insurance or benefits claims

4. Insurance and Professional StandardsWe hold professional liability insurance through Westminster Insurance.
Details available on request.

5. Bookings, Payments & Cancellations

• Payment is due at the time of booking

• All purchases are non-refundable and non-transferable to another person

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Cancellation policy:

• 48+ hours notice → credit to reschedule (same client only)

• Less than 24 hours notice → full fee is charged

• No-show → full fee is charged

• Late arrival does not extend the session and is charged in full

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Packages (where available):
Payment is required in advance. Unused sessions are not refundable, and expiry dates may apply. Package terms will be provided upon purchase.

6. Client Responsibility & Safety

• You are responsible for your wellbeing and choices during therapy

• Some sessions may feel emotionally activating or uncomfortable

• You agree to seek urgent support if you feel in crisis

• Therapy is voluntary and you may withdraw at any time

7. Intellectual Property & Resource Use

Any worksheets, practices, videos or downloads provided are for personal use only.
They may not be reproduced, shared or distributed without written consent.

8. Confidentiality
Everything shared in therapy is confidential except:

• Risk of harm to self or others

• Safeguarding concerns for a child or vulnerable adult

• Information required by law or court order

• Anonymous information used in professional supervision

9. Termination of Services

Primal Grace Therapy Ltd may end therapy if:

• The service is no longer beneficial

• Your needs exceed the therapist’s scope of practice

• Boundaries are not respected or behaviour is inappropriate

• Fees are unpaid or policies repeatedly breached

 

We will always aim to discuss and agree next steps where appropriate, including signposting to other support.

10. Online Sessions
Clients are responsible for:

• Ensuring a private, safe space for online sessions

• Stable internet connection and appropriate technology

• Protecting confidentiality of digital communications

11. Age Requirement
Services are for adults aged 18+ only.

12. Contact and Communication

Email may be used for scheduling and brief updates only, and is not suitable for crisis communication.

If you are in crisis or immediate danger, please contact emergency services (999), your GP, or NHS 111.
Additional resources can be provided upon request.

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Agreement
By booking and attending sessions with Primal Grace Therapy Ltd, you confirm that you:

• Have read and understood these Terms & Conditions

• Consent to therapy under these terms

• Accept responsibility for your own wellbeing

 

For questions about these terms, please contact: stephanie@primalgracetherapy.co.uk