Last updated: 10, December 2025

Primal Grace Therapy Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, store, and use your personal data when you visit our website or engage in therapy services with us.

We comply with UK GDPR and maintain professional standards of confidentiality in therapeutic practice.

1. Who We Are
Primal Grace Therapy Ltd provides somatic and polyvagal-informed therapy services online and in-person within the United Kingdom.

Data Controller:
Primal Grace Therapy Ltd
Email: stephanie@primalgracetherapy.co.uk
Website: www.primalgracetherapy.co.uk

2. What Information We Collect
Information you provide directly:

• Name, email address, and contact number

• Information shared when booking a session or completing a form

• Personal information discussed in therapy sessions

• Payment details (processed securely through third-party providers)
   

Information collected automatically when using the website:

• IP address

• Browser type and device information

• Pages visited and site interactions

• Cookies and analytics data

 

You may adjust your cookie settings in your browser at any time.

3. How We Use Your Information
We use your information to:

• Deliver therapy services

• Schedule and manage appointments

• Communicate with you about sessions or enquiries

• Maintain clinical records securely

• Improve website performance and user experience

• Meet legal and regulatory obligations

 

Your personal data is never used for marketing without your explicit consent.

4. Legal Basis for Processing
We process your data under the following lawful bases:

• Contract – to provide therapy services

• Consent – for mailing list subscriptions or optional resources

• Legitimate Interest – website security and functionality

• Legal Obligation – record-keeping and safeguarding requirements

5. Confidentiality and Therapy Records
Information shared in therapy is confidential except when:

• There is a risk of serious harm to you or others

• There is a safeguarding concern for a child or vulnerable adult

• Required by a court of law

• Used anonymously in clinical supervision

 

Clinical notes are stored securely and retained for a minimum of 7 years, as required.

6. Data Security
We take appropriate steps to protect your information, including:

• Encrypted and password-protected systems

• Secure storage of clinical records

• Restricted access granted only to the therapist

 

No system can guarantee total security, but we take all reasonable precautions to safeguard your personal information.

7. Sharing Your Information
We do not sell or rent your data.
Information may be shared only when:

• Required by law or safeguarding duties

• You provide written consent

• Necessary for secure payment processing or administrative systems

• Anonymously for professional supervision

8. Email and Online Communication Risks
While we take security seriously, emails and web forms cannot guarantee full confidentiality.
If you prefer alternative communication methods, please discuss this with us.

9. Your Rights
You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of data (where appropriate)

• Object to or restrict processing

• Withdraw consent at any time

• Request transfer of your data to another provider

 

To make a request, contact: stephanie@primalgracetherapy.co.uk
We will respond within 30 days.

10. External Links
Our website may contain links to other websites. We are not responsible for their privacy practices, and advise reviewing their policies.

11. Children’s Privacy
Services are provided to clients 18 years and above only, unless otherwise agreed with a parent or guardian.

12. Changes to This Policy
We may update this policy from time to time. The latest version will always appear on this page.

Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please email:
stephanie@primalgracetherapy.co.uk

Primal Grace Therapy Ltd is committed to respecting your privacy and upholding your trust.